Refund Policy

At Nioor, we strive to provide the highest quality products in the categories of Women, Men, Kids, Health & Beauty, Home & Decor, and Jewellery. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a comprehensive refund policy in place to ensure your satisfaction and comply with UK consumer acts.

Eligibility for Refunds:

To be eligible for a refund, the following conditions must be met:

  • The product must be purchased from Nioor.
  • The product must fall within the categories of Women, Men, Kids, Health & Beauty, Home & Decor, or Jewellery.
  • The refund request must be made within 30 days of the purchase date.
  • The product must be unused, in its original packaging, and in the same condition as when it was received.

Refund Process:

If you meet the eligibility criteria, you can initiate a refund by contacting our customer support team. Please provide your order details and the reason for the refund request. Our team will review your request and guide you through the process.

Refund Options:

Depending on the circumstances, we offer the following refund options:

  • Full Refund: If the product is returned in its original condition, you will receive a full refund of the purchase price.
  • Partial Refund: If the product is returned in a used or damaged condition, a partial refund may be issued based on the extent of the damage.
  • Store Credit: In some cases, we may offer store credit as an alternative to a refund.


There are certain situations where refunds may not be granted:

  • Products that are personalized or customized.
  • Products that are intimate or sanitary goods.
  • Products that have been used or damaged by the customer.

Legal Rights:

Our refund policy does not affect your legal rights as a consumer. It is designed to provide additional protection and ensure your satisfaction with our products.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Nioor is a positive one.